Question 1

How do I create an account?

Accepted Answer

Click the "Sign Up" button in the top right corner, fill in your email and password, and verify your email address. You can start browsing numbers immediately after registration.

Question 2

Do I need an account to browse numbers?

Accepted Answer

No, you can browse our entire inventory without an account. However, you'll need to create an account to make a purchase or save numbers to your favorites.

Question 3

Is registration free?

Accepted Answer

Yes! Creating an account is completely free with no monthly fees or obligations.

Question 4

How do I purchase a phone number?

Accepted Answer

Browse or search for numbers, click on the one you want, review the details, and click "Add to Cart." Follow the checkout process to complete your order with your preferred payment method.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and wire transfers for large orders.

Question 6

How quickly can I activate my number?

Accepted Answer

Most numbers are activated instantly or within a few hours of purchase. Some specialty numbers may take up to 24-48 hours for activation.

Question 7

Can I reserve a number before purchasing?

Accepted Answer

Yes! You can reserve a number for up to 48 hours by adding it to your cart. This prevents others from purchasing it while you make your decision.

Question 8

Can I make an offer on a number?

Accepted Answer

Some numbers allow you to make an offer if the listed price is negotiable. Look for the "Make an Offer" button on the number detail page.

Question 9

What types of numbers are available?

Accepted Answer

We offer vanity numbers (spell words), pattern numbers (repeating digits, sequential), premium area codes, toll-free numbers, and local numbers across all 50 states.

Question 10

What are repeater numbers?

Accepted Answer

Repeater numbers contain repeating digits like 555-5555 or 444-4444. These are highly memorable and sought after for businesses.

Question 11

What are sequential numbers?

Accepted Answer

Sequential numbers have digits in ascending (123-4567) or descending (987-6543) order. They're easy to remember and look professional.

Question 12

What are vanity numbers?

Accepted Answer

Vanity numbers spell words or phrases like 1-800-FLOWERS. They're perfect for branding and marketing as they're extremely memorable.

Question 13

Can I search by area code?

Accepted Answer

Yes! Use our "Browse by Area Code" feature to find numbers in specific regions. We have numbers from over 1,000 area codes across the US.

Question 14

Can I port my existing number?

Accepted Answer

Yes, we offer number porting services. Contact our support team with your current carrier information and we'll guide you through the porting process.

Question 15

What if I can't find the number I want?

Accepted Answer

Use our advanced search and filtering options, or contact our team. We can sometimes source specific numbers or notify you when similar numbers become available.

Question 16

Do numbers expire?

Accepted Answer

Active numbers do not expire as long as monthly service fees (if applicable) are paid. Unpaid numbers may be deactivated after 30 days of non-payment.

Question 17

Are there monthly fees?

Accepted Answer

Most numbers have a one-time purchase price. Some premium or toll-free numbers may have monthly maintenance fees, which are clearly indicated before purchase.

Question 18

Why do prices vary?

Accepted Answer

Pricing depends on several factors: number pattern (repeating digits are more valuable), area code desirability, vanity potential, and market demand.

Question 19

Do you offer discounts for bulk purchases?

Accepted Answer

Yes! Contact our sales team at sales@exclusivedigits.com for volume pricing on orders of 10+ numbers.

Question 20

Can I get a refund?

Accepted Answer

Refunds are available in certain circumstances within 7 days of purchase. See our Refund Policy for full details on eligibility and the refund process.

Question 21

What determines if a number is "premium"?

Accepted Answer

Premium numbers have highly desirable patterns (all same digits, sequential), prestigious area codes (212, 310), or spell popular words. These command higher prices due to their memorability and branding value.

Question 22

Why should my business use a premium number?

Accepted Answer

Premium numbers are more memorable, making it easier for customers to recall and dial. They also project professionalism and can enhance your brand identity.

Question 23

What industries benefit most from premium numbers?

Accepted Answer

Real estate, healthcare, legal services, restaurants, retail, and professional services all benefit greatly. Any business that relies on phone inquiries can see improved response rates.

Question 24

Can I use my number with my existing phone system?

Accepted Answer

Yes! Our numbers work with all major carriers and VoIP systems. You can forward to any device or integrate with your business phone system.

Question 25

Can I get multiple numbers for different locations?

Accepted Answer

Absolutely! Many businesses purchase local numbers for each city they serve to establish local presence. Contact us for multi-number packages.

Question 26

How do I contact support?

Accepted Answer

Email us at support@exclusivedigits.com or use the contact form. We typically respond within 24 hours on business days.

Question 27

What if my number isn't working?

Accepted Answer

Check your carrier settings first. If issues persist, contact support with your order number and we'll troubleshoot activation or carrier configuration.

Question 28

Can I change my number after purchase?

Accepted Answer

Number exchanges are evaluated on a case-by-case basis within 7 days of purchase. Contact support to discuss your specific situation.

Question 29

Is my payment information secure?

Accepted Answer

Yes! We use industry-standard SSL encryption and PCI-compliant payment processors. We never store your full credit card information on our servers.

Question 30

What carriers do you work with?

Accepted Answer

Our numbers work with all major US carriers including AT&T, Verizon, T-Mobile, and Sprint, as well as most VoIP providers.

Question 31

How do I set up call forwarding?

Accepted Answer

Once your number is activated, you can configure call forwarding through your carrier's portal or phone settings. Contact support if you need assistance with the setup.

Exclusive Digits

Frequently Asked Questions

Account & Getting Started

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Phone Numbers & Patterns

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